Contact us
We’d Love to Hear from You!
Thank you for reaching out to Peter Beales Roses. Whether you have a question about your order, need expert advice on caring for your roses, or want to share your feedback, our friendly team is here to help.
How to Get in Touch:
By Phone: Give us a call on 01953 454707.
Our knowledgeable staff are available Monday to Friday, 9am – 5pm, and will be happy to assist you with anything you need.
By Email: Prefer to write? You can email us at support@peterbealesroses.com. We aim to respond to all messages within 72 hours, so you’ll never have to wait long for a reply.
Contact Form: You can also use the form on this page to send us your enquiry. Please provide as much detail as possible, so we can help you quickly and efficiently.
If your query is about an order that is due to be shipped soon, we recommend calling us directly to make any urgent changes in time.
Yes! - Just make sure your dog is on a lead at all times.
Yes – when checking out online, there is an option to select Click & Collect from our store. Please ensure this option is chosen if you wish to collect your order in person.
However, please note that our garden center does not hold the full range of roses in stock. Due to our growth, we operate a second site that processes and dispatches many of our online orders.
We aim to respond to emails within a few hours, although we ask that you allow up to 48 hours for a reply. During busy periods, such as peak seasons, shows, or bank holidays, there may be some delays.
If you need to make changes to an online order, such as updating the delivery address, please call us as soon as possible for the quickest assistance.
In most cases Yes, please check the Rose Guarantee page for more info.
Please see the page: https://www.peterbealesroses.com/rose-guarantee-i23
Great! We are slowly rolling out an upgraded gift option, this will allow you to add custom gift messages and also gift wrap.
But please note ALL our orders will come with a packing slip, this only contains the name of the Rose, who it is being sent to and our contact details. NO PRICING is shown on this.