Help & Contact

While we do grow and store many of our roses at the Garden Centre, due to our expanding range, we also use additional locations nearby to grow them. This may mean that if you're travelling a long distance for a specific rose, it might not be available to take home on the same day. We recommend calling ahead to check availability before your visit.

Or order online and book in for a collection so our team can prepare your order in advance! 

Yes, our entire site is dog-friendly! The only condition is that your dog must enjoy being fussed over by our staff—we’re all dog lovers here!

In addition to our extensive range of roses and garden plants, we sell a variety of gardening essentials, seasonal products, and wonderful gift ideas. Whether you’re a gardener or looking for a unique present, we have something for everyone.

Our Rose Gardens are beautiful to visit year-round, with something to enjoy in every season. However, please note that in bad weather, the gardens may become waterlogged, and there are no covered areas. During these conditions, the gardens will be closed to the public for safety, but you can still enjoy the view from our restaurant.

If you’re planning a visit to purchase a particular rose, we strongly recommend calling ahead to confirm availability. Some roses may be grown off-site, and while we’d love to accommodate all requests, we want to ensure your chosen rose is ready for collection.

Our Standard UK Mainland Delivery is £3.95. For orders over £75, standard delivery is free.

Yes, we offer Next Day Delivery for £5.95 on container roses and bare root orders (in-stock items only). Pre-orders will ship as soon as they are ready using next day service. Please note that Next Day Delivery is not valid with free shipping promotions.

The cut-off time for Next Day Delivery is 1pm. If you place your order before this time, it will be shipped the same day, subject to availability.

Yes, we offer Named Day Delivery for £9.95. Please allow at least 24 hours before the selected delivery day.

We offer Saturday and Sunday delivery for £9.95. Orders must be placed before 1pm on Friday to qualify for weekend delivery.

While we offer premium delivery services, external factors such as weather or courier issues may cause delays. These will be communicated by the courier, but please contact us if you experience any problems.

For container roses and garden plants, delivery takes 3-5 working days all year round.

For bare root roses, delivery times vary depending on the season:

• Pre-orders (April-Nov): Delivered in November/December.
• Orders (Dec-Mar): Dispatched within 3-5 working days.

Bare root roses are delivered between November and March, as they are shipped while dormant. Pre-orders made from April to November will be delivered in November/December, while orders placed between December and March will be delivered within 3-5 working days.

We do ship to Northern Ireland; however, there may be additional charges for this service, which will be shown during the checkout process. Unfortunately, international delivery is currently unavailable, but for export enquiries, you can contact export@peterbealesroses.com.

Yes, once your order is dispatched, you will receive tracking details from the courier to follow your delivery progress.

If you experience any delays or issues with your delivery, we recommend contacting the courier directly first, as they will have the most up-to-date information and can assist you with tracking your order. If the courier is unable to provide the support you need, please don’t hesitate to reach out to our customer service team, and we’ll be happy to help.

No, you do not need an account, however we strongly advise on getting one due to the fact when speaking to our customer service team this will speed up all communication. 

You can easily create an account by clicking on the 'Sign Up' button located at the top right corner of our website. Simply provide your email address, create a password, and fill in the required details.

Or use one click Facebook & Google logins

If you created an account before October 1st, 2024, you will need to click the 'Forgot Password' link on the login page. This will reset your account as we have moved to a new platform. You'll receive an email with instructions to set a new password. Once completed, you’ll have access to your account on our updated system.

After logging in to your account, go to the 'My Account' section and click on 'Order History' to view your previous orders and their statuses.

To update your personal information, simply log in and navigate to the 'Account Details' section where you can modify your address, email, and other details

Our points system rewards you for your purchases. For every order you make, you’ll earn points that can be redeemed on future purchases. The points are automatically added to your account once the order is complete.

You can redeem your points at checkout. Once logged in, the option to use your available points will appear, allowing you to apply them to your order.

Please note: Online points can only be used online and is not synced to our store. 

To track your order, log in to your account and go to 'Order History.' Here, you can view the tracking details for any dispatched orders.

You can sign up for our newsletters by ticking the box when creating your account or by visiting the 'My Account' section and selecting 'Newsletter Preferences.'

If you wish to close your account, please contact our customer service team, who will assist you in deactivating your account.