Terms & Conditions

These terms apply to all purchases made through Peter Beales Roses, London Road, Attleborough, Norfolk, NR17 1AY, England. Contact details:

Tel: 01953 454707
Email: Support@peterbealesroses.com
Web: https://www.peterbealesroses.com
Company Info: Bell Brothers Nurseries LTD, Registered Office: The Old Vicarage, Church Close, Boston, Lincolnshire, PE21 6NA
Company Number: 04331554
VAT Number: GB780211849

All plants are inspected before dispatch to ensure they meet our high-quality standards.
Plants are sent in their appropriate growing stage for the time of year.
- During summer, we aim to send plants in bloom, but this is not guaranteed.
- Late summer container plants may be pruned and may not have flowers or much foliage.
Bare Root Roses: Sent with at least 2 strong stems. Note that different varieties have different growing habits, which may affect the thickness of the stems.

1-Year Guarantee: Applies to all roses and plants from the date of delivery.
- This only applies if the plants are properly planted, watered, and cared for.
- We are not responsible for losses due to poor planting or lack of care.
- Extreme Weather Exception: Unfortunately, our guarantee does not cover damage caused by extreme weather conditions. Please follow our care guides during these periods to protect your plants.
Claims: Any claims of plant failure, including photographs or returned plants, must be made within 1 year of delivery.
- Replacement plants will be provided when available.
- Bare root roses may be sent to replace container roses depending on the time of year.

Orders for bare root roses are accepted between 1st April and 21st March of the following year, for dispatch between November and March.
Potted roses and other plant orders are dispatched year-round, depending on availability.
Orders are processed in the order they are received.
You will receive an order acknowledgment, which includes an order number. Please quote this in any communications.

Shipping starts from £3.95; we offer a range of shipping options:
- Next Day Delivery: £5.95 (for container roses and bare root items in stock)
If your order arrives damaged or not in healthy condition, you must contact us within 48 hours.

Full payment is required when placing your order.
An order acknowledgment will be issued upon receipt of payment.
Your account will be charged when the order is placed, whether via debit or credit card.

In-stock items (such as potted plants) will be dispatched within 3 to 5 working days where possible.
Pre-orders for bare root roses made between April and November will be dispatched between November and December.
Delivery times are subject to change.

If an item cannot be supplied due to not meeting our quality standards, you will be notified as soon as possible.
In such cases, we will try and offer another rose to switch with.

We are not liable for damage or theft if parcels are left outside or with a neighbour as requested.
Any shortages in your delivery must be reported within 48 hours of receiving your order.

Adjustments to orders can be made; however, due to the way we pick and pack orders, this may not always be possible.
- Please contact us via phone or live chat as soon as possible to make changes.
- There is a limited window from the time the order is placed to when changes can be made.

You can cancel your order up to the point a shipping labels has been generated.
If the order has already been packaged but not yet collected by the courier, a £10 cancellation fee maybe deducted to cover packaging and administrative costs.
Orders cannot be cancelled once they have been collected by the courier.

Any damaged items must be reported within 48 hours of delivery by email.
Items should be returned in a saleable condition as soon as possible.
- You are responsible for the cost of returning items using appropriate packaging.
- Delays or improper packaging may result in a reduced refund.
This does not affect your legal rights.

Digital Vouchers (purchased on the website): Valid for 2 years from the date of issue.
Paper Vouchers (old version for in-store use): Valid for 1 year from the date of issue.

Only one discount code can be used per order unless explicitly stated otherwise.
Discount codes cannot be applied to items that are already discounted or on sale.

Promotional offers may have their own specific terms and conditions.
Please check the individual offer details for specific conditions, limitations, and expiration dates.
Full terms for each promotional offer can be found on the relevant offer page or at checkout.

We regularly run sales and promotions throughout the year.
Sale items and promotions may have their own terms and exclusions.
Full terms for current sales can be found on the sale's dedicated page or at checkout.

These terms are current and replace any previous terms. They may be updated and will apply to your order at the time of purchase.