Privacy Policy

Introduction
This Privacy Policy applies to PeterBeales.com operated by Peter Beales Roses, London Road, Attleborough, NR17 1AY, UK. This policy explains how we handle, process, and protect your personal data when using our website and services, in compliance with GDPR.

If you do not agree with this policy, please stop using our website.

Key Definitions

  • "We", "us", or "our" refers to Peter Beales Roses.
  • "You", "the user" refers to anyone using this website.
  • GDPR means General Data Protection Regulation.
  • PECR means Privacy and Electronic Communications Regulation.
  • Cookies are small files stored on a user’s device.

How We Process Your Data

Lawful Bases for Processing

  • Consent: We collect your email address when you sign up for our newsletter. Your email will be stored on our email marketing platform (Mailjet) to send you offers and updates. You can withdraw your consent at any time by unsubscribing.

  • Contract: When you place an order, we process your data to fulfil the contract. This includes processing payments, delivery, and customer service. Data may be shared with third parties necessary to complete the service, such as VisualSoft for website management, Stripe for payments, and couriers for deliveries.

We will only continue processing your data until the contract is fulfilled or terminated.

If the lawful basis changes, we will notify you and stop processing if necessary.

Your Rights Under GDPR

You have the right to:

  • Be informed about how your data is processed
  • Access your data
  • Request data correction or deletion
  • Restrict or object to processing
  • Data portability
  • Not be subject to automated decision-making or profiling

To exercise any of your rights, please contact: dataprotectionofficer@peterbealesroses.com

If you feel your rights are violated, you may file a complaint with the ICO at www.ico.org.uk.

Cookies & Tracking

We use cookies to enhance your user experience. You can manage cookie settings through your browser. Cookies help us track website activity and display relevant content.

Cookies We Use Include:

  • Google Tag Manager (for analytics and Google Ads tracking)
  • Meta Pixel (for advertising)
  • Freshdesk (for live chat & customer service)
  • Google Analytics (anonymous tracking of user activity)

These services do not collect personal information unless specifically provided by you.

For more information on Google's privacy policy, visit: Google Privacy Policy.

Data Security and Retention

We secure your personal data with industry-standard methods to meet GDPR compliance. Data will only be retained as long as necessary to fulfil legal or contractual obligations.

To view our full Data Protection Policy or Information Security Policy, please contact dataprotectionofficer@peterbealesroses.com.

Third-Party Services

We use the following third-party services to help run our website and services:

  • VisualSoft for website management and email marketing.
  • Stripe for payment processing
  • ShipStation Our shipping platform.
  • Courier services for order delivery

We ensure these providers are GDPR compliant.

Email Marketing

With your consent, we may send you marketing emails. These may include tracking links to monitor engagement. We will not sell or distribute your email or personal information to any third party. However, we may share your email with companies under the Bell Brothers Limited. If this happens, you will receive an email notification beforehand, giving you the option to opt out. You can unsubscribe from our emails at any time using the link provided in the messages.

Changes to the Policy
This policy may be updated from time to time. The latest version will always be available on this page.

Contact Us
For any privacy concerns or requests, please contact:
dataprotectionofficer@peterbealesroses.com